FAQS
Greetings from our FAQ section! In this section, we answer frequently asked concerns concerning our extensive home maintenance services, including pest control, electrical, plumbing, and AC coil cleaning, air conditioning duct and repair, AC deep cleaning, installation, and water tank cleaning.
General Questions
You can book a service appointment by calling our customer service line, visiting our website, or using our mobile app. We’ll arrange a convenient time for one of our technicians to visit.
We accept various payment methods, including cash, credit/debit cards, and online transfers. Payment details will be discussed and confirmed when the service is booked.
Yes, we offer warranties on all our repair services. The warranty period depends on the type of service and parts used, ensuring peace of mind after the repair.
Yes, all our technicians are fully certified, trained, and experienced in their respective fields, ensuring high-quality and reliable service.
We provide services across Dubai and the surrounding regions. If you’re unsure whether we cover your area, feel free to contact us for confirmation.
Services For HVAC Systems
Common signs include unusual noises, reduced airflow, inconsistent temperatures, and increased energy bills. If you notice any of these, it’s best to schedule a professional inspection.
Maintenance involves routine checks and cleaning to keep your system running efficiently, while repairs address specific issues or malfunctions. Regular maintenance can help prevent the need for repairs.
Regular maintenance, changing filters frequently, sealing ducts, and upgrading to a programmable thermostat can all help improve your system’s efficiency.
It’s recommended to replace HVAC filters every 1-3 months, depending on usage, air quality, and whether you have pets or allergies.
The size of the HVAC system depends on the square footage of your home, insulation levels, and local climate. A professional can perform a load calculation to determine the appropriate size.
Services For Dishwasher
This could be due to a malfunctioning heating element, a faulty thermostat, or issues with the rinse aid dispenser. A technician can diagnose and repair the problem to restore proper drying function.
White residue is usually caused by hard water deposits. Using a water softener or adding a rinse aid can help reduce this buildup. If the problem persists, your dishwasher may need servicing.
Standing water can result from a clogged drain, a malfunctioning pump, or a blocked filter. It’s essential to address this issue promptly to prevent leaks and water damage.
The dishwasher filter should be cleaned every month to prevent food particles from clogging and affecting the appliance’s performance. Regular cleaning also helps eliminate odors.
If the door won’t latch, it could be due to a misaligned latch, a damaged door seal, or a faulty door catch. Professional repair is recommended to fix this issue.
Services For Washing Machine
Excessive vibration could be due to an unbalanced load, uneven floor, or worn-out shock absorbers. Ensure the machine is level and redistribute the load, but if the issue persists, professional help may be needed.
Common causes include power supply issues, a faulty door latch, or a malfunctioning timer. It’s advisable to have a technician inspect the machine to identify the exact problem.
A foul odor is often caused by mold, mildew, or detergent buildup in the drum or gasket. Running a cleaning cycle with vinegar or a specialized cleaner can help, but regular cleaning and maintenance are recommended.
Follow the manufacturer’s load size recommendations and avoid packing clothes tightly into the drum. Overloading can strain the motor and affect the washing machine’s performance.
Check if the load is balanced and the lid is securely closed. If the machine still doesn’t spin, there may be an issue with the motor, belt, or lid switch that requires professional repair.
Services For Painting
While paint typically dries within 4-6 hours, it can take up to 30 days to fully cure, depending on the type of paint and environmental conditions. It’s best to avoid heavy cleaning or placing objects against freshly painted surfaces until fully cured.
For high-moisture areas, it’s recommended to use mildew-resistant paint with a semi-gloss or gloss finish. These types of paint are more durable and easier to clean, preventing mold and mildew growth.
Proper preparation includes cleaning the walls, repairing any cracks or holes, sanding rough areas, and applying a primer if necessary. This ensures a smooth and long-lasting paint job.
Yes, we offer color consultation services to help you choose the perfect shades and finishes that match your décor and personal style. We can also match existing colors for touch-ups.
We take care to protect your belongings by covering furniture, floors, and other surfaces with drop cloths and plastic sheeting. Our painters ensure that no paint drips or splatters damage your home.
Services For Water Heater
Popping noises are usually caused by sediment buildup at the bottom of the tank. The sediment traps water beneath it, causing it to overheat and produce steam bubbles. Flushing the tank can help resolve this issue.
A leaking water heater can indicate a serious issue, such as a corroded tank, faulty valves, or loose connections. It’s important to turn off the water supply and power to the unit, and then call a professional immediately.
Signs that your water heater may need replacement include frequent repairs, inconsistent water temperature, rusty water, and the unit being over 10-12 years old. A professional can help assess whether a repair or replacement is the best option.
Slow water heating can result from a malfunctioning thermostat, a failing heating element, or a water heater that’s too small for your household needs. Professional inspection and possible upgrading may be necessary.
It’s recommended to flush your water heater at least once a year to remove sediment buildup. This helps maintain efficiency, prolongs the lifespan of the unit, and prevents issues like popping noises and reduced hot water availability.
